As I am in practices weekly, medical, legal, corporate and government, one thing stands out – the role of the champion. It's time to take pause and make sure that we understand the value of our champion and cut him/her as much slack as possible. In some cases, with a complicated implementation, I would suggest lightening the caseload of the champion so that he/she can spend the time necessary with the project manager to bring a cohesive conclusion to the overall solution. This past Saturday I was in a large practice implementing phase 2 of the speech recognition solution. The champion was there assisting me in making suggestions and recommendations within the workflow environment that catapulted our progress past expectations. Thank you!
Here is a link to something I wrote in 2010 for medical practices [link] - it still applies and can be applied to any office environment.
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